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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎07-02-2020 08:15 AM

HP Recommended
Product: CP5525

This printer error points to a jam inside the upper right door. After the door is closed it spits out a cleaning page. I notice a laceration on the fusor platen surface about a half inch gash. Is it mistaking the gash for a paper jam. 

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‎07-02-2020 08:52 AM - edited ‎07-02-2020 08:53 AM

HP Recommended

The spitting out of a page is standard post jam behaviour. The printer cycles the whole engine and ejects one page. 

Can you describe further when you are getting the jam error. If you press print, does the printer appear to try to print but no page is ejected? It could be a worn pickup roller that is not feeding paper consistently. The gash in the fuser is unlikely to cause a jam code but paper could catch on it but then I would expect a jam in the fuser assembly. Is there an numeric error code showing on the display?

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