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‎05-04-2021 02:27 PM - edited ‎05-04-2021 02:28 PM

HP Recommended
Product: envy 5660
Operating System: macOS 10.15 Catalina

Printer CONSTANTLY tell us it is out of photo paper when the tray is full. Getting it to print seems to be a matter of cussing at the machine and divine intervention. Any fixes out there ? Using HP ink & paper. 

Category:
1 REPLY 1

‎05-07-2021 04:05 AM

HP Recommended

@Telefrank, Welcome to the HP Support Community!

 

To assist you better, are you able to print fine on regular paper?

What type and size of photo paper are you using? Make sure it is compatible.

 

Make sure the photo papers are properly loaded in the tray. Refer to - Loading Paper, Envelopes, Cards, and Photo Paper

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Which application are you using to print? Check the print settings.

Refer to - How to Print Photos (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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