• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-29-2019 09:15 AM - edited ‎07-29-2019 09:16 AM

HP Recommended

Thank you.

 

I have sent my details via private message and, on Friday, received a phone call from HP support in my country.  He asked me if I had any 4" x 6" photo paper which I had but couldn't put my hands on at that time.  When he phoned back later he said that he'd looked into it and that my printer wasn't meant to print on A4 photo paper.

 

I started researching online to buy another printer as I wanted one with a scanner that is at least as good as the one on the Envy 5544 and came across specifications for the Envy 5544 which said borderless photo sizes 3.95"x5.9" and 8.5"x11.7" (ie A4)!! So why did the HP Support guy say that it wasn't meant to print on A4 photo paper?  I was in the supermarket earlier this afternoon and saw some HP A4 glossy photo paper which states "works with all inkjet printers" so decided to buy some and it worked!  I'd like to say it was thanks to HP Support but it wasn't.  I hope it carries on working but I don't know what I'm going to do with the almost 3  packs of Kodak photo paper that I have.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.