Photo tray blocked

[Francois3]

Photo Tray Problem

The photo tray is blocked. Please adjust tray and try again. -- Error message

I have tried to adjust the tray. The bottom tray doesn't come out straight.

I have removed the output tray.  - Nothing. 

I have tried booting the printer down. -  No luck

It sounds like it can't grab the paper to print.  Then the message shows up.

I don't even print photos. 

[Roopa-S]

@Francois3

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂

The error message Photo Tray Problem displays on the printer control panel, and the printer does not print. To fix this issue, try the steps below:

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

9. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Francois3]

Hi Roopa,

Thanks for taking the time to reply to my question. However, I appeal to you to stop using this advice. Before I posted the question here, I googled the problem and there were thousands of similar complaints. All with the same answer and the same outcome. Nobody could overide the error message.

I presume it is a software fault build in to make you buy a new printer.

[Roopa-S]

@Francois3

Thanks for letting me know!

To troubleshoot further, I suggest performing a factory reset on your printer. I'm going to send you a private message with the information required to perform the factory reset. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.

To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!