I keep getting the error message that my photo tray is blocked. I have tried all the troubleshooting solutions from HP and the problem has not corrected. I have read previous archived messages and I am having the same problem as previous users. The following message from Jeff is exactly the issue I am having:
"Thanks for your efforts to help me out. Unfortunately, your suggested solution didn't work. I'm still getting the same error message. It appears to be a software problem, as every time I restart the printer, or simply try to print a document, I hear a loud noise that sounds like the photo tray is slamming closed. Then this error message pops up on the printer's screen: "Photo tray problem: The photo tray is blocked. Please adjust the tray and try again."
So far I've tried the following: (1) All of HP's instructions, including your own. (2) I've run the "HP Print and Scan Doctor," but that doesn't help. (3) I've uninstalled and then downloaded and re-installed HP's installation software and drivers. None of these things helped.
Might this be related to the malware issue that HP notified its customers of last month? I doubt it, as I've been able to print successfully up until two days ago. But I did wonder if that might be contributing to the problem.
Any other suggestions?
In your response, you say:
"I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely."
Can you send me the steps to reset my printer? Thank-you.
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