Photo tray blocked

[Grouillax]

When printer powers up, at calibration step it stops and displays photo tray is blocked.
I followed all previous messages in forum, the tray is well installed.

I read that you may propose some reinitialisation that could help solving the issue.

Can you propose me this for a last try ?

Best regards 

[sandytechy20]

@Grouillax

Welcome to the HP support community.

I understand you are getting a photo tray issue, follow these steps to fix the issue.

Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Grouillax]

Hello, 

As already explained in my firts message, i already followed the different hints indicated in https://support.hp.com/in-en/document/c04760243,

but it did not solve the issue.

I neverthless read in support forums that there could be a kind of reinitialisation that you can proposed for same kind of problem.

It is this king of procedure i am looking for.

Best regards.

[sandytechy20 · Accepted solution]

@Grouillax

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Grouillax]

At the end, i just unplugged plugged the connectors of the optical detector at bottom on the printer.

Probably a bad connection.

And the issue is solved.

[sandytechy20]

@Grouillax

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.