Photo tray (greyed out) not available to print photos

[RedV68]

Hi - thanks again for responding 

Yes, I did see the options and I was required to choose the paper source… 

but to be 100% honest, I can’t now replicate the process that landed me at that choice. Sorry. 

[RedV68]

Hello - and thanks for staying with this.

I can see the Options if I follow the Manual guide to loading photo paper

but I cannot do as the manual says i.e. Change or retain paper settings because the photo tray option is greyed out and does not respond

 

[Betty0610]

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

[RedV68]

Hi - no joy, I'm afraid.
As I can get the prints I need on the paper size I need (using the HP Smart App) I think we need to close this now as an "unsolvable irritation".  Thanks very much for your efforts.
Kind regards

[Betty0610]

I understand and you're most welcome. May be you can reach out to our Phone Support Team for further help.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)