Photo tray is blocked error message

[Maddie1721]

My printer has been working fine until now. I am getting an error message stating that the photo tray is blocked. Please adjust the tray and try again.

I have done all of the suggestions listed in the other forums that suggest to make sure the alignment is good, there is no paper jam, turning the printer off, Un-plugging it from the back for 60 seconds etc. None of these solutions have resolved the problem. Are there any other suggestions out there I haven’t tried? I’ve read maybe there is a an option to reset the printer?

[sandytechy20]

@Maddie1721

Welcome to the HP support community.

I understand that you are getting a paper tray issue, I am glad to assist you.

Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

Here is the HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.