PhotoSmart 7520 photo tray is blocked when trying to print 4x6 photo for the first time.

[Samuel-Clemens]

I just purchased this 7520, and installed the software; then when I tried to print a photo for the first time, I kept getting the error message that the photo tray is blocked (won't travel all the way in to pick up the blank photo paper) even though no blockage is found. The call center could not solve the problem, and they are shipping me a replacement printer; but I suspect this may be a common problem.

[Samuel-Clemens · Accepted solution]

I searched the posts, and someone else had the same problem.  The solution is that the tab on the paper size slide was out of the slide area.  I fixed it, and the printer now prints photos.

[oldthang]

I also couldn't get the problem resolved through the techs. But it was the tab on the paper size slide that was out of place. Popped it in place and works like a charm

Thank you for the reply.

[Samuel-Clemens]

You are welcome.  Somestimes the fix is simple, but not obvious.

[a1ad]

I just fixed my printer. it had the same problem. Thanks for sharing.

Roy

[Wistex]

Hey, thanks for the the tip to pop the little tab into place.

Works perfectly again! 

Wistex

[JS64]

Just pulled my hair out and was getting ready to replace the printer when I googled problem and read your post.

Thank you. 

The dam paper guide popped up out its channel and was getting caught up.

J.S.