Photographs

[Ed19521]

Printer no longer prints full photographs.  Prints only a very small segment of the entire photo, regardless of the photo paper size.  Remainder of the photo paper is blank.

[Kuroi_Kenshi]

Hi @Ed19521,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Settings

1. Open the Printer Properties window from your computer.
2. Make sure the Paper Size, Paper Type, and Print Quality settings match the photo paper you are using.

Update Printer Driver

1. Visit HP's official website to download and install the latest printer driver for Windows 11.
2. Follow the installation instructions and restart your computer afterward.

Check Photo Settings

1. Open the photo in your preferred photo editing or printing application (e.g., HP Image Zone, Windows Photo Viewer).
2. Ensure that the photo size matches the paper size.
3. Check the print layout settings to ensure the entire photo is scheduled for printing.

Run HP Print and Scan Doctor

1. Download HP Print and Scan Doctor.
2. Run the tool and follow the on-screen instructions to identify and resolve printing issues.

Check for Firmware Updates

Kindly refer to this link to update your printer firmware.

Verify Paper and Print Quality

1. Use high-quality photo paper recommended by HP.
2. Inspect the photo paper and ensure it’s not curled or damaged.

Perform a Printhead Cleaning

1. Open the HP Smart App or use the printer’s control panel.
2. Navigate to Printer Maintenance and run the Printhead Cleaning utility.

Align Printhead

1. From the printer’s control panel or HP Smart App, navigate to Printer Maintenance.
2. Run the Align Printhead tool.

Check Application Settings

1. Check settings and ensure the entire photo is set to print.
2. Confirm that the aspect ratio and scale of the photo match the paper size.

Reinstall Printer Software

1. Uninstall the current HP printer software from your computer.
2. Download the latest version from the HP website.
3. Install the software and set up the printer again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Ed19521]

Hi Kuroi:

Thanks for your response.  Unfortunately, I already tried all of your suggestions. Everything (as far as I know) is up to date. Nothing works.

I even tried directly connecting a thumb drive to the printer thinking if I bypass my pc, a photo will properly print.  No luck.  The printer continued to print a small sliver of the picture.  It appears that there is something wrong with the printer's internal photo alignment software.  (The printer otherwise works fine.)

Can you think of anything else?

Ed19521

[Kuroi_Kenshi]

Hi @Ed19521,

Thank you for the response.

If the issue still persists, refer to the steps on this link to restore factory defaults.

Note: This will erase all the custom settings set in the printer

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Ed19521]

Hi Kuroi:  As you suggested, I restored factory defaults.  Still doesn't print photos properly--only a sliver prints on the photo paper. 

Thanks anyway.

Ed19521

[Kuroi_Kenshi]

Hi @Ed19521,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Ed19521]

Can't find anything relating to "private chat".  The link didn't take me to it. There is no little blue envelope.

Ed19521

[Ed19521]

Hi Kuroi:

Private site isn't helpful.  Photos no longer print properly.

Ed19521