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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Photos in Word document not printing to scale

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07-22-2017 08:36 AM
I switched from the 8500 series printer to the 8710. Pitures in my Word documents are now not printing to scale. On the computer I can see the entire picture, but when it prints it makes the picture larger in the same size frame, so I only get 2/3 of the picture to print.
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07-22-2017 01:16 PM
@hikefool wrote:Thanks. I am using Windows 7 and Word 2007. Once I saved it as a pdf file, it printed correctly. Guess I should upgrade all of my software.
Meh... if saving and printing from PDF works, then use that. Cheaper. Smiling.
If even that fails after a while, then first try
- Create a Restore Point
- Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit Reader)
Then maybe consider upgrading your Office Software...
Good resource to have on hand:
WordRibbon Tips: Printing Problems - Tips, Tricks, and Answers
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP devices and technology.
07-22-2017 11:07 AM - edited 07-22-2017 11:11 AM
A couple of Ideas...
NOTE:
Options have not been tested in older Operating System (Windows 8).
Options have not been tested in older Office Word installations.
If you have not done so,
- Uninstall any printer software for the "old" printer (Officejet 8500) from Programs and Features
- Restart the computer and log in
If you have not done so,
- Download, Save, and Install the Full Feature Software
- After the software is installed, Restart the computer and log in
If you have not done so,
- Open Control Panel > icon view > Programs and Features >
- Right-Click on Office Software >
- If available, click "Repair" / "Modify" (anything OTHER than uninstall) >
- Repair the Office software
- Restart the computer and log in
NOTE: Although it is unlikely you will need it, have your Office License key handy.
Always use Insert as opposed to "Copy and Paste".
- Open the document in your latest version of Office Word >
If you do not have a stored copy of the image, create with
- Right-Click on image > Save as picture
- "Cut" (remove) the image from the document >
- Click "Insert" (top ribbon), Open the folder in which the image is stored, Insert the image file into the document >
- Right-Click the inserted image > Adjust the size as / if needed
If the image refuses to stay inside the boundaries or if the content is still "Clipped", use a Text Box to corral the image and force it within the confines of the text box.
- Open the document in your latest version of Office Word >
If you do not have a stored copy of the image, create with
- Right-Click on image > Save as picture
- "Cut" (remove) the image from the document >
- Locate the spot in the document where you wish to insert the image
Insert > Text box > If necessary, Remove any "sample text" from inside the box >
Click inside the box to activate the Text Box >
Grab a corner of the box, expand/contract the box to the size you want >
Tab Insert > Pictures > Navigate to the folder in which you saved your image >
Click once on the file you want to highlight > Click Insert
Click on the image (now inside the text box) >
Within the confines of the box, expand/contract the image to the size you want >
Click "Away" from the text box (click anywhere in the Word document outside the text box)
Example:
Save your Word document >
File > Print > Test the results:
Select and print just one page that contains the corrected image
More ideas...
Dragon Document - Help, suggestions, and examples:
Manage Print Output with Print Preview
Section / Topic: Word Images / Art / Text are Chopped
Click Thumbs Up to say Thank You!
Answered? Click my post "Accept as Solution" to help others find it.
07-22-2017 01:16 PM
@hikefool wrote:Thanks. I am using Windows 7 and Word 2007. Once I saved it as a pdf file, it printed correctly. Guess I should upgrade all of my software.
Meh... if saving and printing from PDF works, then use that. Cheaper. Smiling.
If even that fails after a while, then first try
- Create a Restore Point
- Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit Reader)
Then maybe consider upgrading your Office Software...
Good resource to have on hand:
WordRibbon Tips: Printing Problems - Tips, Tricks, and Answers
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP devices and technology.
07-22-2017 01:23 PM
I already tried a system restore, however, I believe my malware program got rid of a file that restore needed, so it couldn't complete it. This laptop is 7 years old, so it's probably time for a new one anyway! And it's a business expense, so no biggie.
Thanks so much for the quick reply!
07-22-2017 01:44 PM
You are welcome.
Gotta love new tech. If the company is willing to pay for a new computer, then it is definately time to upgrade. Smiling.
Consider a business grade computer -- the hardware and software is configurable (more options to get what you want), the warranty is better, the hardware is generally built to a higher standard... true, too, that business grade coputers cost more up front.
Computers are much like cars in this respect: You get what you pay for. Smiling.
Good Luck -- hopefully you will find a shiny new HP computer that fits your needs and budget!
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP devices and technology.