• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Photosmart 2710 All in One Printer

I changed my modem/router recently so my wireless network changed.  I am trying to reattach my Photosmart 2710 printer to the new wireless network but the printer is asking for a WEP key passcode while my new router only shows a WAP2 passcode.  Is there any other way to connect the printer to the wireless network?  How do I find a WEP key for the new wireless router?  When I type in the WAP2 passcode, there is an error message that says - Key must be 5 or 13 characters OR 10 or 26 length with 0-9 and A-F (hex).

1 REPLY 1
HP Recommended

@PT2020

 

Welcome to HP Support community.

 

Try the steps mentioned in this HP document to connect the printer to the new router:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.