Photosmart 3300 compatibility with Windows 10

[Carolyn24]

I have an old HP Photosmart 3300.  The documentation states that the printer operates in Windows XP.  My laptop is Windows 10.  I tried to install the printer software on my laptop and the install failed.  Is there someway around this failure?  I currently plug the printer into my laptop but would like to use the printer wirelessly, which the printer can handle.  Any ideas?

Thanks so much.

[A4Apollo]

Hi! @Carolyn24, Welcome to HP forums.

I understand you have issues installing your printer on a Windows 10 PC.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

As you mentioned you have issues installing your printer on a Windows 10 PC.

Since it is a very old printer there are no printer drivers available from HP.

Try few steps recommended below.

Uninstall the printer from root level on your PC and install the built-in drivers.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Refer this article to know more information about installing windows built-in drivers.

Also, try the steps recommended below.

After the uninstallation of the printer software install Deskjet 990c drivers from Devices and Printers on your PC and check if it helps.

Install the built-in print driver over a wireless or wired (Ethernet) network connection on a computer with Windows 10 or Windows 8.
Search Windows for devices, and then click Devices and Printers in the list of results.
Click Add a printer.
Select printer is not in the list, continue to the next step.
Click Next.
Select the port to be used by your printer, such as 'USB001' for a USB connected printer, and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane select Deskjet 990C driver and click next to install the printer driver.

If the issue still persists after trying out the steps, it's time for you to upgrade your printer to a new one.

If the solution provided worked for you, please mark accepted solution for this post.

Please let me know the outcome!
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Carolyn24]

How do I get my HP 3300 out of the "offline" mode?  Would getting out of "offline" activate the wireless ability of the 3300?  We use this printer wirelessly from other devices in the house.  That function just doesn't work on my laptop, which also has wireless capability.

[Carolyn24]

I was able to get my printer out of "offline" and realized that the printer works just fine when it is plugged into my laptop.  

[KrazyToad]

@Carolyn24

I see that you were able to get the Printer back online. Are you able to print now?

If the Printer is connected to your wireless Network, then you can try assigning a Manual IP Address and check if that helps.

1) Obtain the IP address of the printer – You can print the Network configuration page to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Keep me posted

Thank you 🙂

[Carolyn24]

I have the IP address...IPv4 Address and IPv4 Defaut Gateway address.  I put both of them on the address bar.  The first message was :

This site can’t be reached

192.168.1.xx refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

I turned off the Norton firewall but it didn't matter.

So I entered the Gateway address.  The response stated the connection was not secure and then wanted a user name and password.

Any ideas??

[A4Apollo]

@Carolyn24, Thanks for your quick response and time again.

I appriciate your efforts for writing back to us.

As you mentioned you are getting refused to connect error while assigning a manual IP to your printer.

Do you know what is your router IP address? Please configure it to match the router address range.

You need to access the gateway and check your settings, Info is in your router User Guide for your device. 

1. Gather the following items:

   • Network name (SSID)

   • Network security password (WEP key or WPA passphrase)

   • A computer that is connected to your wireless network

2. Disconnect any USB or Ethernet cables from the printer.

3. On the printer control panel, select the Setup, Network, or Wireless menu.

4. Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network.

   • If the printer connected to the network, try installing the HP driver and software again.

Also, Update the printer drivers using windows built-in drivers.
 

Install the built-in print driver over a wireless or wired (Ethernet) network connection on a computer with Windows 10 or Windows 8.

1. Search Windows for devices, and then click Devices and Printers in the list of results.

2. Click Add a printer.

   Figure : Clicking Add a printer

   

   A Choose a device or printer to add to this PC window opens.

   Figure : Example of printers found in the Choose a device or printer to this PC window

   

   • If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver. You can now use your printer.

   • If your printer is not in the list, continue to the next step.

3. Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

   Figure : Selecting Add a printer using local or network printer with manual settings

   

4. Click Next.

5. Select the port to be used by your printer, such as 'USB001' for a USB connected printer, and then click Next.

6. Click Windows Update, and then wait for the print drivers to update.

7. Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

   • If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver. You can now use your printer.

   • If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue to the next step.

8. Select Add a printer using TCP/IP address or hostname, and then click Next.

   Figure : Selecting Add a printer using TCP/IP address or hostname

   

9. Select Autodetect from the Device type drop-down list.

   Figure : Selecting Autodetect

   

10. Type your printer IP address into the text box, and then click Next.

    You can find the IP address by printing either a Wireless Network Test report or a Network Configuration page. For printers with displays, the IP address displays on the printer control panel through the wireless  icon or button.

11. Wait for the computer to connect to the printer, and then click Next to install the print driver.

Refer this article to know more information about installing windows built-in drivers. Link: https://hp.care/2igKeU1

Refer the video instructions to know more information about assigning a static IP address to your printer. Link: https://hp.care/2rJVQ3i

Also, refer this article to know more information about network driver issues. Link: https://hp.care/2hZhBrn

Please mark my post as accepted solution if you feel I have answered your query.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Carolyn24]

Oh my, I so appreciate all of the possible solutions to my wireless connectivity between my laptop and my printer, nothing has worked so far.  Each is on the network but they just won't talk to each other.  I have tried all of the suggestions so far in this post and even found the HP Photosmart 3300(HP) and HP Photosmart 3300 (Microsoft) on the list and tried both to no avail.

Am I resigned to just plug in the USB cable to connect them and forget the wireless possibility?  I have Windows 10 and Norton Security on my laptop, if that helps.

Thank you to all.

[Carolyn24]

And, now my printer won't print even though I have it plugged in through a USB cable.  I can't download drivers so I am reluctant to remove all of the HP 3000 printers from my Devices and Printers screen.  I now need serious help.

Thank you.

[A4Apollo]

@Carolyn24, Thanks for your quick response and time again.

I appriciate your efforts for writing back to us.

As you mentioned you have issues connecting your printer using a USB cable.

Please share the exact printer model name or product number to assist you better.

Try uninstalling the printer software from the root level and install the windows built-in drivers and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Refer this article to know more information about installing windows, built-in drivers. Link: https://hp.care/2igKeU1

Please mark my post as accepted solution if you feel I have answered your query.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!