Photosmart 5520 does not start, gets blue screen flashing symbols and error code (?) C4EBA341

[Ulmus]

Trying to help neighbour. When pressing the start button, after a few secconds the screen turns blue the symbols start flashing and a start button symbol + C4EBA341 shows on the blue screen. My neighbour did possibly pull the power cord while the printer was still on (sleeping mode). Grateful for any help or suggestions. /Ulmus

[Betty0610]

@Ulmus

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Ulmus]

Hello Betty!

Thanks for your prompt response. Unfortunately it did not solve my problem. The power cord reset we of course have tried a number of times to no awail. I connected the printer to my computer via USB to load/upgrade firmware. The problem is however that the printer is halted so early in  the start-up sequence that USB does not connect (no "pling" in my computer).

There must be another way to restart the printer. The blue screen display of a start button ikon + the error code (?) C4EBA341 must indicate what has happened and lead to an analysis by you or another experienced HP employee of what can be done. Is there a more "drastic" method of resetting the firmware. As far as I can see there is no hardware failure, just a stupid "hang-up".

Ulmus

[Ulmus · Accepted solution]

Hello again!

After having posted my answer to you I continued "manhandling" the printer and power cord in connection with googling for a alternative solution. Suddenly the printer started (hand of God?) and now seems to run OK.

Maybe some further issues with ink cartridges and other. I will return if I require further assistance.

Thank you for now!

Ulmus

[sandytechy20]

@Ulmus

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.