Photosmart 6510 "the printer was unable to connect to the server"

[Adam555]

Hi all.

Just trying to get this sorted hope someone can help.

I am able to irelessly print from all our devices with no problem at all.

However, when i click on apps on the control panel it keeps saying "The printer was unable to connect to the server check the internet connection and try again, or enter a proxy address."

I am using an Imac with an airport wifi router.

Done a search in forums and on the manuals troble shooting pages, nothing seems to work.

Thanks in advance.

[PrintDoc · Accepted solution]

Let's set a static IP address and external DNS for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 10.0.1.2 to .200.  Let's use 10.0.1.220 for your printer.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

[Adam555]

Thanks a million, that works perfectly. Its a shame that info isn't in the user manual, it should be.

[reefkeep2]

Thanks PrintDoc for posting this fix, I just got 8600 plus these settings work perfectly

[Frengo]

Thanks a lot. This worked perfectly on my new 8600 officejet pro plus as well!

[Drumyboy]

This did not work for me 😞
It's connected to my network, and I can print from any device also.

[geclee1]

My printer is currently showing the same thing, would those steps work the same for my windows computer?

[geclee1]

I did this and now my printer will not print at all

[hlpbob007]

I have the same issue. I did everything what was written in the answer, but I cannot connect to the ePrint services, and after the "Checking Product Update" screen i got the message the Printer not connected to the internet...

Any solution from HP ? 🙂

at least i can still print 🙂