Photosmart 6515 will not print color

[joyfulmartha]

I have a photosmart 6515 that will not print in color. It has brand-new, genuine HP color cartridges. I've cleaned the printhead, printed the diagnostic/quality reports, etc and nothing has worked. 

[senan6806]

@joyfulmartha

A warm welcome to HP Support Community!

Since you have tried all possible steps available in this document, I'm afraid, it's a possible printhead failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

[joyfulmartha]

Thanks for the tip! I followed the steps you listed, but when I got to the support options, there were no phone numbers listed anywhere. I have tried the virtual chat assissant before and that did not help. Is there anywhere else I can look for a customer support phone number or email address? 

[senan6806]

@joyfulmartha

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[MarcusSoMe]

Hello, 
 
Thank you for contacting HP. Apologies for the frustration you are having. I am happy to assist. 
I would like some additional information so I can research this issue and determine the best way to assist you over social media. 

Please confirm the all the following, and fill in any blank fields:
 
 Customer First and Last Name: 
 Contact Number: 
 Email Address: 
 Mailing Address: 
 Country: 
 Serial Number: 
 Product Name: 
 Product Number:
 Description of Issue: 
 
Best regards,
 
MarcusSoMe 
Executive Escalations
Social Media Ambassador
CS Americas
HP Inc. 
Palo Alto
CA
USA