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‎10-29-2019 02:20 PM

HP Recommended
Product: Photosmart 7515

My printer was working fine but the black ink was running low.  When I replaced it I received the error message "The printhead installed is not intended for use in this printer or is damaged.  Refer to printer documentation."  I have turned the printer off and on, run the HP Print and Scan doctor, cleaned the contacts and printheads, and replaced all cartridges with new ones.  I don't know what to do from here.  Any help is greatly appreciated.  Thank you.

1 person had the same question
1 REPLY 1

‎10-29-2019 02:36 PM

HP Recommended

Hi @Mywoods991

 

You can follow this document

 

https://support.hp.com/ph-en/document/c04100778

 

I hope to solve your issue, if issue still persist you must purchase a new printer, if the issue was let me know and give me kudos

 

see you!

I work on behalf of HP, regards.
Click the KUDOS thumb; up on the left to say 'Thanks' Make it easier for other people to find solutions
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