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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-15-2014 02:15 AM

HP Recommended

Hi

 

I cannot scan and send to any email address, the printer tells me that it is unbale to connect to web services.

 

I have checked the 8888 and the 8884 and entered them manually, also the Apps work

 

Help please

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2014 11:51 AM

HP Recommended

I just got done talking with a colleague who tells me pulling the power plug without touching the power button is more effective for this problem and he has a 7520.  If that doesn't work the next thing to try is to disable and then re-enable web services.  The problem with that approach is that it will give you a new eprint email address.  If your original eprint email address is important to you then you probably don't want to do this.

Mike

Say "Thanks" by clicking the Kudos Star in the post that helped you.
I am an HP employee.

View solution in original post

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14 REPLIES 14

‎01-15-2014 11:30 AM

HP Recommended

I have the same printer at home and use the scan-to-email regularly. 

 

Can I ask if you have registered the printer at: www.hpconnected.com ? 

 

You can use many of the apps without registering.  I'm not 100% sure, but I believe you need to register the printer for the scan-to-email capability.

 

When I log into my "HP Connected" account, I can see the status of the printer and see that it is connected (under devices tab).    If you have logged in, can you register the printer and see what the "Device" status is from the web site?

 

 

 

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‎01-15-2014 12:09 PM

HP Recommended

Try power cycling the printer.  This will most likely connect you with a different server on hp's end and if the problem is server related a different server will probably fix it.

Mike

Say "Thanks" by clicking the Kudos Star in the post that helped you.
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‎01-16-2014 01:50 AM

HP Recommended

Mike, sorry, I am being a little thick here.

 

How do I power cycle the printer?

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‎01-16-2014 09:47 AM

HP Recommended

Power cycle = Turn printer on / off.   Using the power button should be sufficient.

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‎01-16-2014 07:52 PM

HP Recommended

Yep, power button is preferable but pull the plug if need be.  Sometimes pulling the plug is better because it causes the printer to reset itself.  Just make sure you plug it back in shortly after pulling it.  If you pull the plug while the pens are uncapped and leave it that way for awhile they could dry out damaging the printer.

Mike

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‎01-17-2014 01:32 AM

HP Recommended

Mike, done both, button and unplug.

 

Still will not connect to the web server, it goes right through and right at the last moment the message "unable to connect" comes up.

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‎01-17-2014 10:58 AM

HP Recommended

Back to the previous question, did you register at www.hpconnected.com ?  

Mike

Say "Thanks" by clicking the Kudos Star in the post that helped you.
I am an HP employee.
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‎01-17-2014 11:51 AM

HP Recommended

I just got done talking with a colleague who tells me pulling the power plug without touching the power button is more effective for this problem and he has a 7520.  If that doesn't work the next thing to try is to disable and then re-enable web services.  The problem with that approach is that it will give you a new eprint email address.  If your original eprint email address is important to you then you probably don't want to do this.

Mike

Say "Thanks" by clicking the Kudos Star in the post that helped you.
I am an HP employee.
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‎01-18-2014 10:00 AM

HP Recommended

Great stuff, did that and it now works, thanks. But...........can HP stop this machine going wrong all the time I have had three different thngs go bust and have to be re set etc.

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