Photosmart 7525 Error - The printhead appears to be missing, not detected, or incorrectly installed

[RichAckerson]

I have had a Photosmart 7525 printer for years and it has always printed wonderfully. Last week, I needed to print some documents. Midway through the printing, the output quality deteriorated. Despite the ink cartridges reporting that they were at least half full, I replaced them all and repeated my printing. Everything printed fine.

I turned the printer off after all printing was completed. The next day, I turned the printer back on and was greeted with the error message in the subject of this message.

I researched online about this error message and found a possible solution on your website. I read and followed the instructions at the link: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/quot-The-printhead-appears-... as this seemed to be my exact problem.

Unfortunately, this did not solve my problem. Every time I turn the printer on, I see the same error message.

Can you please assist with resolving this problem. At this point, I am more than willing to replace the printhead, if necessary.

[Irfan_06 · Accepted solution]

Hi @RichAckerson,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has a printhead error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6