Photosmart 7760 Error Message "Print Cartridge Cradle stuck"

[ENOS623]

I pulled out my old HP Photosmart 7760, loaded new ink cartridges, & attempted to print.  It spit one paper out & on the display screen (which is now solid blue) it says simply "Print cartridge cradle is stuck.  Clear jam then press okay."  There is no paper jam, there is nothing blocking the cradle and when I turn it off and then turn it back on, the cradle travels back and forth across its rail twice before stopping and returning to the same message.  I cleaned the ink cartridge contacts. Nothing I've done has worked. I keep getting the same message.  I have tried looking this up in the trouble shooting but have found nothing.

[Dvortex]

Hello, @ENOS623 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issues with the old Photosmart 7760 printer. Appreciate all the steps that you tried to fix the issue. I’ll do my best to find you a solution 🙂

First off, try to clean the paper path and then the rollers to try and fix this issue. Follow the steps listed here: Printing an alignment page on an HP printer

Now, perform a power drain on the printer as suggested below:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[ENOS623]

Didn't work 😞

[Dvortex]

Hello, @ENOS623

Thanks for the update! 

It looks like a hardware issue with the printer. Please contact the HP phone support to get the printer service / upgrade options. 

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!