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‎08-26-2019 09:24 AM

HP Recommended
Product: Photosmart C309A
Operating System: macOS 10.14 Mojave

 I'm getting a false paper jam on my printer and have gone through the various fixes listed on the HP form without any success. Does anybody have any ideas?

1 REPLY 1

‎08-28-2019 11:52 AM

HP Recommended

@FMJ2, Welcome to HP Support Community!

 

If you have followed all the steps from the document A 'Paper jam' Message Displays for HP Photosmart Premium All-in-One Printer Series (C309) and still have issues, it could be a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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