Photosmart C6380 says Load Paper even though there is paper in the tray.

[PrincessKay47]

Photosmart C6380 says Load Paper even though there is paper in the tray.

[Nal_NR]

Hi @PrincessKay47,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I suggest you do a Hard Reset on the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link if available.

Restart the printer.

If this does not help, the printer might need repair/replacement. 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.