Photosmart D7460 indicates "paper jam" but won't clear even though theres no paper jam

[Hard_Castle]

Hi, everyone. The error message continually asks me to "clear paper jam."

I have cleared it. I have examined with a flash light inside back, paper tray, both 8-1/2x11 and 4x6 photo paper.

It is clear from what I can see. I could suppose there is a shred of a corner of paper or dust stuck somewhere across a sensor but I cannot see anything.

Has anyone experienced this or have a solution? I would be very grateful or I'll need to replace. Would be a shame to get rid of a printer that works except for this block. Otherwise, It works perfectly and beautifully. No issues.

LMK your thoughts, insights, solutions, Greatly appreciated.

John

[sandytechy20]

@Hard_Castle

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart D7460 Printer. I understand that you are getting paper jam issue and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Remove loose paper from the tray.

Make sure that the carriage can move freely.

Clean the paper rollers.

        Step one: Clean the paper rollers

1. Press the Power button () to turn off the product.

2. Disconnect the power cord from the back of the product.

3. Turn the knob on the rear access door counter clockwise, and then pull the door out to remove it.

   Figure : Remove the rear door

   

4. Dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth

5. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

   Figure : Rotate the rollers

   

6. Allow the rollers to dry for 10 or 15 minutes.

7. Replace the rear access door on the HP product.

8. Reconnect the power cord to the back of the product.

9. If the HP product does not turn on, press the Power button ().

Perform a power reset.

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

Click here and refer the document to perform the above steps.

Let me know ow it goes.

Cheers.

[Hard_Castle]

Hi Sandy,

Yes, Thank you for your follow-up.  I've thoroughly gone over the printer (multiple times), removed the back plate, looked at rollers for any possible paper bits caught in them, on sides, opened top, opened front paper tray, looked at with a flash light, shining it deep into corners from every possible angle. There is nothing that I can see anywhere. It is clean. 

 I've thoroughly gone over the printer (multiple times), removed the back plate, confirmed there is no paper sheet jammed, looked at the rollers for any possible paper bits caught in them, or on insides. I've opened the top where the ink cartridges are installed to see if there was anything, opened front paper tray, looked at with a flash light, shining it deep into corners from every possible angle. There is nothing that I can see anywhere. It is clean.  I've powered down, unplugged, waited, replugged, restarted. Still, it indicates that there is a paper jam.

The printer looks to be in perfect condition but has decided that it will no longer be of service due to this error.

I don't know what else I can do.

Regards,

John C

[sandytechy20]

@Hard_Castle

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.