Photosmart Pro b9180

[cadcro1]

Hi Chimney,

I really appreciate your assistance and trust you had a happy holiday. I hope this photo arrives OK.

cadcro1

[Chimney_83]

Thanks for the reply and providing the screenshot. Looks like you printer has black cover instead of a blue one. Did you install an ink tank/CIS in the past?

For your printer, if you need to replace the printheads and the cartridges, the cost would be more than a new printer. Personally, I would recommend you to contact our phone support and have your printer replaced with a newer model. 

Keep me posted. 

If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
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Good Luck.

[cadcro1]

Hi Chimney,

I must thank you for you assistance in this matter but I have to report that not being fully conversant with the inner workings of this printer, I failed to notice that the print head carriage was not parked in the left hand side and that on reading the manual I found out how to get the carriage to move fully to the left and there was the blue cover! I have cleaned the print heads and now have to order some ink.

Once ahain, I do appreciate your assistance.

Best wishes,

cadcro1 

[Chimney_83]

Thanks for the reply and glad that you found the latch as suggested in the manual and the article I referred to in my earlier post. 

Please to reply for any further assistance. 

If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[cadcro1]

Hi Chimney, many thanks for your assistance thus far. Having manually cleaned the printheads I am now getting a message directing me to replace the LIGHT MAGENTA/LIGHT CYAN printhead as being faulty. Is this indicative of an electrical fault or an ink priming problem; in other words is the PRIMING of the printheads monitored during the initializing phase?

cadcro

[Resolv_S]

Hey@cadcro1,

Thanks for the response.

This appears to be the hardware issue and I recommend you to get in touch with the HP Phone Support using the link below for further assistance.

http://support.hp.com/us-en/contact-hp

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

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