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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Pictures are not printing correctly, they are misplaced or t...

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11-14-2020 09:08 AM
Pictures are printing in slightly the wrong place and are sometimes way too large so that only part shows. They look fine in print preview. I googled and found someone had a similar problem due to an incorrect driver so I have reinstalled the software and this has not helped. It happens when printing a word document and to a lesser extent also when printing a PDF from the browser screen so it doesn't seem to be an issue with word itself. I'd be grateful for any help as I'm trying to get my Christmas letters printed. Thanks. Ann
11-14-2020 10:20 AM
If you've been searching, you have likely already run across many of the suggested solutions.
A review of some of the methods to control / corral / place / manage images in your document
Insert Images into a Document
Always use Insert as opposed to "copy / paste" when adding images to Word.
Always use Insert as opposed to Cut-and-Paste when adding images to a Word Document.
Details
Open Word > open the document >
Scroll to page on which one of the offending images is located
If you do not yet have a "saved" copy of the image on your computer, please create one:
Right-Click on the image > Select "Save as Picture" >
Select a Folder and name for the file (select file type .jpg) > Save
Right-Click on the image in the document >
Select Cut (or delete or whatever is available to remove the image)
Select Insert (along the top ribbon)
Select Pictures > Navigate to the folder in which you have the image file saved >
Tap on the File to select / highlight it > Click Insert
Right-Click on the image > Size and Position > Adjust / Correct as necessary > OK to save any changes / edits
Save your Word document >
File > Print > Test the results:
Select and print just one page that contains the corrected image
Insert Image in a Text Box
If the image "swells" no matter what you do,
Consider
Insert Text box
Then Insert your image inside the box
- Use Insert (as opposed to copy / paste) when placing images into a document
- If images will not stay contained in spite of margins:
- Insert a Text box of the size necessary to contain the image
- Remove the "default text" bits from the box
- Insert the Image inside the empty text box
Chicken_in_Text_Box_1
What else?
Image Size and Quality
Do not compress images in Word.
Word > File > Options > Advanced
Section Image Size and Quality
Set a default resolution for your images - same section
Less common...
Margin Settings – Resolution – Image Types – Text Wrap
When Images do not behave themselves, it might be due to margin settings, resolution disparity between image types (for example, .jpg, .png, .bmp files), or misuse of the way in which Text Wrap is used.
Resize Image and Objects in Word
Web Image Screen Size Default
❖ Always use Insert – never use Copy and Paste to add images to a Word document
• The appearance of inserted images is affected by screen resolution.
• Select a default target screen size.
File > Options > Advanced > scroll down > Under General > Click Web Options > tab Pictures >> Beneath Target Monitor > Select a target screen size resolution and Pixels per inch > OK > OK
NOTE: Detailed help is available in Web Options >> Click the “ ” in the menu
What else?
Adobe Reader DC – Needed Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
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Preferences - Correct odd / wrong-sized Image Sizes (for example, when printed from Word)
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Layout > Click Advanced > Switch OFF HP Real Life Technologies
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Web Browsers
Web browsers tend to treat PDF files differently.
Try a different browser
OR
Rather than printing from a Web browser,
Download the content to PDF file on your system.
Open in Adobe Reader DC (or Foxit)
Print a single page of the file to determine whether the images / text will print as expected.
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5000 All-in-One Printer series
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Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
11-14-2020 11:08 AM
Thanks ever so much. I was cutting and pasting, not inserting and that has made a big difference. It's still not printing exactly as it shows in print preview, for one thing it seems to be leaving a large top margin on the first page before the picture but with a bit of fiddling about I've managed to get something that looks decent.
11-14-2020 11:56 AM
You are welcome.
Stay Safe!
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .