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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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EKLack
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Pictures not printing to full page

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HP Photo Envy 7155
Microsoft Windows 10 (64-bit)

Hello. I recently updated my 10+ year old Dell laptop to a new model. Since then, I have challenges printing pictures on my HP Photo Envy 7155 that I did not have before. Specifically, the picture does not print full page on my HP photo paper. I have tried 4x6 and 5x7 sizes.  I select the picture on the computer to be printed full page and then print, the picture always comes out with an incomplete full page. There is always a large white area either on the top, portrait, or right side (landscape) that reduces the size of the picture but the picture is whole, just smaller, and I have a large white area.  It's not an issue of "shrink to fit" because I leave it unchecked and the image is still does not print to the edge.  Any suggestions on how to get full page printed pictures back?

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@EKLack

 

Welcome to the HP support community.

 

I understand that you are unable to print borderless pictures, I am glad to assist you.

From which application are you trying to print pictures?

Did you try to print from a different application and check if that prints fine?

 

Meanwhile:- 

This seems to be a driver issue, uninstall and reinstall the printer driver to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download HP Smart app

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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1 person found this reply helpful
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3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
28,006 27,850 1,521 1,616
Message 2 of 4
Flag Post
HP Recommended

@EKLack

 

Welcome to the HP support community.

 

I understand that you are unable to print borderless pictures, I am glad to assist you.

From which application are you trying to print pictures?

Did you try to print from a different application and check if that prints fine?

 

Meanwhile:- 

This seems to be a driver issue, uninstall and reinstall the printer driver to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download HP Smart app

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
EKLack
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Hello @SandyTechy20.  Uninstalling and reinstalling the drive seemed to solve the problem for now. Thank you.

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sandytechy20
HP Support Agent
HP Support Agent
28,006 27,850 1,521 1,616
Message 4 of 4
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HP Recommended

@EKLack

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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