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Message 1 of 3
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Solved!

Pictures print only in Black and Wgite

HP Recommended
Inspiron
Microsoft Windows 10 (64-bit)

Every time there is a Windows 10 update, my Officejet 4652 stops printing in color.  This time I can print documents in color but not pictures unless I use Eprint -Jet advantage which is slow as the dickens.  I have tried uninstalling and reinstalling the software/drivers which has worked in the past, but not this time. Any ideas?

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Message 2 of 3
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@Mikeyoh, Welcome to HP Support Community!

 

Follow the steps below-

 

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

 

If the printer is connected wireless, add the printer using the TCP/IP-

 

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Wow!  Thanks a lot!  It worked the first time.  I've been pulling my hair out trying to figure this out.  This seems to be a continuing problem with Windows 10.  I'll keep this in mind if it happens again.

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