Pictures printing as black boxes from Word 2010

[tositato]

Hello
HP Officejet Pro 8620
latest drivers ver 13.33.0.2473 in windows10 x64

Pictures is printing as black boxes from Word 2010.

I can print to pdf and it comes pretty good. Overall if i print this pdf (from word) it comes pretty good to but if i try print directly from word a document with attachment images (jpg) it comes out black rectangle instead of desired image. It only comes in this printer.

help please.

[Dvortex]

Hello, @tositato - Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand you are having issues while printing color from MS Word. I would suggest the following steps:

• In Word, click on "File" - "Options".
• Click on "Display" - Select the box which says "Print background colors and images".
• Click Ok to save the settings and then try to print.

If the issue is specific to the MS word package, then try these general steps to try and fix the issue:

1) Go to Control panel - Devices and printers - Right-click on Officejet 8620 and select "Printing preferences". Click on "Advanced" tab and make sure the "Advanced printing features" are enabled. Now try to print. If the issue persists, go to the next step.

2) Go to Control panel - Programs and features - Locate Microsoft office package - Right-click and select "Change" option. You will get an MS Office pop-up window. Select the "Repair" option and select "Continue". Follow the on-screen instructions to repair the office package. Once done try to print and check.

Let me know if that helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[tositato]

im sorry but its not helpful

1) In Word, "File"/"Options" / "Display" / "Print background colors and images". is selected but without result

2) In Control Panel / Devices and printers - Right-click on Officejet 8620 and select "Printing preferences". Click on "Advanced" tab

there isnt any "Advanced printing features" to make enabled. There is only i think HP Real Live technology- with i turn on but without result, other existing options doesnt affect.

3) In Control panel / Programs and features / Locate Microsoft office package - Right-click and select "Change" option. I perform the Repair option but without result.

[Dvortex · Accepted solution]

Hello, @tositato

Thanks for the update!

This could be an issue with the printer driver. Try the steps below to reinstall the printer driver and check:

·         First, unplug the USB cable from the printer if present.

·         Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

·         Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

·         Under print server properties, go to drivers - remove any entry there as well.

·         Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

·         Restart your computer.

·         Now click http://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe to install the software.

·         Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[tositato]

thank you! its works
i done everything that you mention, additionally i deleted copy of old driver located in C:\Users\[UserName]\AppData\Local\HP folder
and it works!
although after this the drivers version reported by windows is excactly that same: 13.33.0.2473, very strange.
the printer works on the industrial wireless conecction, so i dont use USB cable.
only the WSD port has changed.
thanks a lot

[Dvortex]

Hello, @tositato

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow :)​​​​