Please clarify Trial Instant Ink Page counts.

[Ivy6406]

Hi All,

I just joined instant ink service and started the trial periods of 2 months free and 2 more free months of XMAS18.

It says:

Dec 31  -  Jan 30

$0.00 +tax estimated charge

2 total pages printed

No charges for up to 300 pages per month during Free Trial months.

BUT, the page count saying I have printed 2 out of 50 pages for my plan.

So my question is, can I print more than 50 pages per month for each of the free months?  Aka, what would happen if I print more than 50 pages for each month (during these 4 months)?   Will the charge be free?   or I can only print up to 50 "free" pages per trial month?

Thanks,

JB

[Jeet_singh]

@Ivy6406,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having concern with your HP Instant ink program. No worries, I'll be glad to assist you.

As this is to do with Instant ink program, I would need to know few details regarding your Instant ink account to help you with this issue.

Since the instant ink account details are confidential, please send me the required information via private message.

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I hope this helps resolve this issue completely,

Regards,

[JillSa · Accepted solution]

@Ivy6406

Hi,

Very good question and this may help clarify for many people!

The free trial months give you 300 pages per months and it doesn't matter what plan you are on.  So if you chose the 100 page plan during the free trial months you can actually print up to 300 pages without being charged for an extra 200 pages.

However, promo codes will only give you free months based on the plan you choose.

So in your case you will get 2 free months up to 300 pages for your trial and 2 free months up to the plan you choose.

If you look to the right of that message, you posted above, on your account page you will see under the PLANS section in green writing your free months and if you click on "See free months details" it will show you in order of use how the free months work.

Happy printing and thank for asking that question.