Please explain why Instant Ink is charging me!!!!

[benjaminarnold2]

I just purchased an OfficeJet 6978. I signed up for Instant Ink and found out later today that I was going to have to print out a large number of pages for my daughters’ school. I bought a XL black cartridge, put it in and started printing. My instant ink account says I owe money for those pages, which is garbage... and I can't figure out how to stop it from counting.

This is ridiculous. I refuse to pay for printing pages with a toner cartridge that I just paid $50.00 for!

[Riddle_Decipher]

@benjaminarnold2

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern:

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.

[benjaminarnold2]

So here's the 'solution' I was given. Despite the fact that I purchased my own ink, I will still be charged for printing. The only option I have is to change my account to the maximum allotment for $15.00 a month, which is insane. 

I then found out that as soon as I cancel my account, the printer will not allow my to print with the cartridges that CAME WITH THE PRINTER! 

I am done. I'm returning the printer to the store. Good luck with your buisness model. 

Here's the chat reference number I recieved

5020190111

[Vanillaman]

This is an absolutely outrageous scam and as usual, hp avoid accountability in the usual manner, with a fob off. I would urge customers to return their hp printers for refund. I would also urge that customers take to consumer websites such as Martin Lewis' moneysavingexpert.com, Which etc to alert potential hp customers to this blatant fraud.