Please help. The paper keeps jamming up inside the printer!

[Gill85]

I have had this printer for around 2 weeks, I've never had a problem with it up until tonight. I was photocopying some paperwork and all of a sudden it decides to jam up paper inside of the printer. I have followed the troubleshoot step by step but it just keeps continuing to jam up. What can I do to stop this from happening? Thank you inadvance

[Riddle_Decipher]

@Gill85 Welcome to HP Community!

NOTE: 

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

You need a flashlight to complete some of these steps.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

If you've already done, the above and yet the issue persists, this could be a hardware malfunction.

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.