Poor print quality and blank pages

[Lynneri]

Ive run diagnostics and its registering my HP ink as not HP ink. The levels are OK and I've run clean and align tools but the problem persists. Any ideas. Also the replacement ink cartridges Ive been sent under HP instant Ink 63/302 do not fit my printer. Can anyone help? 

[The_Fossette · Accepted solution]

Hi @Lynneri,

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting an incompatible ink cartridge error.

Don’t worry, I assure you I will try my best to get this sorted.

I will send you a private message as I need some more information to check this issue.

Please check your private message icon in the upper right corner of your HP Forums profile.

Next, to your profile name, you should see a little blue envelope, please click on it.

Please reply back only to private message with the requested information.

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2sYyA3c

I await a response at your earliest convenience and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!