Possible solution for Error Code 0xc19a0003 (Officejet 6968)

[Bill54494]

I'm editing this post, because it turns out that my possible solution was very temporary. You can ignore the steps I followed, as they were ephemerally effective. But then ... maybe they'll work for you...

I got an Error Code 0xc19a0003, and my printer would not print. I followed all the recommended procedures in an attempt to resolve the problem, but nothing worked. I finally decided to try one more idea--one that was not listed among any of the "official" procedures. Here's what I did:

1. With the printer on, I opened the door and removed the cartridges from the holder.

2. I took a tissue and wiped the contacts in the holder where each of the four cartridges locks onto when they're seated.

3. (I think this Step 3 actually might have been the key.) From my medicine cabinet I took out some rubbing alcohol and several cotton swabs (Q-Tips). I dipped a swab in alcohol and then daubed at each of the screens on the cartridge holder which lines up with the ink hole of the cartridge. I used a separate swab with each color. (The swabs absorbed a noticeable amount of ink from the screen.)

4. I waited a few minutes for the alcohol to evaporate, then replaced the ink cartridges in the holder.

5. I unplugged the printer, waited for 60 seconds, crossed my fingers (probably not a necessary step 😉), and plugged it back in.

It worked! No error code! (Now, I have no idea how long this solution will actually work, but at least I was able to print out the two pages I needed with no problem.)

[Bill54494]

Sorry. I wish I could edit or delete that post. The problem reoccurred after only a couple more pages were printed. I give up... ☹️

[Treeko]

Hi @Bill54494 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer failure with HP printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support