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‎05-30-2020 02:15 PM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

HP Envy 4500 printer.  Power button is inop.   So is the menu select function arrows and all user interface.  However, the power cord in/out turns printer on/off, and when on, the printer still scans via software on my computer, and same with print function.

1 REPLY 1

‎06-03-2020 06:00 AM

HP Recommended

Hi @Fanjet

Welcome to the HP Support Community. I'd be happy to assist you.

 

This is a hardware issue with the printer. 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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