Power issues with HP Color LaserJet Pro MFP M281fdw

[expressionsbham]

Our LaserJet recently started turning off a random times. It doesn't respond when I push the power button or the touchscreen. When I unplug the printer for at least 60 seconds, it always turns back on and reconnects with no problem. Sometimes it stays on the rest of the day and other times it has to be restarted several times throughout the day.

It's plugged into a power strip, but it's always been plugged in there. The other machines plugged into the strip are working fine. We have always had occasional issues with the printer going offline randomly, but never turning off completely and not responding when the power button is pushed until recently. Any ideas? Thanks!

[Kumar0307]

@expressionsbham, Welcome to the HP Support Community!

I understand the printer has to be restarted sporadically as it does not wake up from sleep mode. Let us try these steps to resolve this issue:

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Assign a static IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Hope this helps! Keep me posted. 

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