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‎11-09-2021 09:05 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

OfficeJet Pro 6978 indicated it had been shut down improperly after a power  outage and would not function.   The power was controlled through a circuit protected switch. Then instructed to remove any paper jam. There is no paper jam. The paper tray and all accesses are checked and closed properly. It then indicated a problem with the printer and displayed code 0x6100004a. This is the 3rd HP printer that has failed for no good reason. I am about to change to a different manufacturer. Help please.

1 person had the same question
1 REPLY 1

‎11-16-2021 06:15 AM

HP Recommended

@Dave5579

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. Your business means a lot to us.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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