Power, resume, and both cartridge lights are blinking.

[KLynch53112]

Please help.  I have a HP Deskjet D4300 Series printer that will not function correctly.  I went to plug it in today after being in storage for about 6 months and the only thing that happens are blinking lights at a rapid pace.  My power, resume, and both ink cartridge lights blink.  What does this mean and can it be fixed?

Thanks!

[DavidSMP · Accepted solution]

@KLynch53112,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance regarding issues with the printer not working with flashing lights. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you hard reset the printer and check again?

For now, try these steps:

Perform a hard reset from this link: http://hp.care/2EvNkgw (HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays)

Perform instruction in step 1 only.

Now check if the issue gets fixed. If the issue continues, then perform all the prescribed steps that best match your current issue from this link: http://hp.care/2Et5oI5 (Blinking Lights on the HP Deskjet D4360, D4363, and D4368 Printers)

• Both the Power light and the Resume light are blinking or flashing.
• One or both ink cartridge status lights are on and blinking.
• Perform these steps:

Now check for issue resolution.

If it continues, then the printer is faulty and needs to be replaced by contacting HP phone support. I am being honest about it without beating around the bush by keeping your best interest in mind. 🙂

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[KLynch53112]

Hi DavidSMP!

Thank you so much for posting!  I had no idea about the hard reset.  I went ahead with it and the printer seems to be working.  I couldn't print a test page though because the ink cartridges are totally empty (or dried out, if that's possible).  I'm going to buy fresh ones this weekend and give it a go.  I will post back if it still is not working.

Thank you SO much!!!

[DavidSMP]

@KLynch53112,

I reviewed the post. It is great to have you back. Your time and efforts are greatly appreciated. You've displayed a commendable presence of mind, immaculate attitude coupled with a great resolve to try and fix the issue. Kudos to you for a job well done. 🙂

I am glad that the hard reset worked. Yes, the printer cartridges would have dried and it would require a replacement. Please break some good news that is music to your ears and mine. I will keep my fingers crossed. You are a valued HP customer and trust me I've done all I can to assist you by keeping your best interest in mind. It has been an absolute honor to share this platform with you and a genuine pleasure to work with you.

I hope things work great for you.  If this helped, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed week ahead. 🙂

Cheers!

[KLynch53112]

Hi David!

An update on my issue.  I just inserted the new ink cartridges and reset the printer once more.  It did great up until I hooked it up to my laptop.  It has been connected to this laptop countless times in the past without an issue, so I'm not sure why I'm having such a problem this time around.  What's happening is, it reacts just fine up until I connect to my laptop.  Once that occurs, all lights begin to flash in a similar fashion like I described earlier prior to reseting the printer.  Once I disconnect, the printer is fine again.  What's going on and can I fix this (with your help, of course!)?

[KLynch53112]

Hi again.

Reinstalled the driver and we're good to go!  Thanks so much!