Power steering from work not?

[HarryK2]

Hi HP I have a problem with my HP Officejet 6960 all in one printer, during power off auto off, it is set to turn off after 2 hours and enabled. but the printer does not turn off can i help me with the problem? Best regards, Erik Kastaniegaard

[atharva_gp]

@HarryK2,

Thank you for reaching out to the HP Support community!

• Is the printer connected on a Network (Wireless or Ethernet)?

Let's try these steps:

Step 1: Update the printer firmware

• On the printer control panel touch the icon.
• Go to Printer Maintainance.
• Select Update the Printer
• Select Check for 'Printer updates now'
• Once the update is complete, check if the printer turns off automatically after 2 hours.
• If the issue persists, proceed to the next step.

Step 2: Disable IPv6 feature (if the printer is on a network)

• On the printer control panel touch the icon.
• Go to Network Setup
• Select Ethernet Settings or Wireless Settings depending on your connectivity
• Go to Advanced Settings
• Go to IPv6 and turn it off
• check if the printer turns off automatically after 2 hours.

Let me know if this information helps. 

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[HarryK2]

Hi it is connected to wireless, I have a verified firmware update and there is no new one for it. So I try suggestion 2, it is activated both ipv4 and ivp6, should I choose enable ipv4

[atharva_gp]

@HarryK2,

Yes please enable IPv4 only and keep the printer under observation.

Let me know what happens.

[HarryK2]

Hi I have activated Ipv4 but without it has any precaution, it does not turn off after 1 hour as I have set it

[atharva_gp]

@HarryK2,

As a last resort, we can try performing a factory reset on the printer.

Factory reset settings of a printer differ from one printer model to another.

I will send you a private message that would have the steps to reset your printer to the factory settings.

Note: Resetting the printer to the factory settings would erase all configurations like your Wireless settings, Fax settings, and other preferences.

          You have to re-do the set up again once you perform the factory reset.