Powers off - won't come back on unless I unplug & reset

[Sailorscan]

Two-year old printer.  After an hour or two of inactivity, my printers turns itself off. However, it does not power back on when I press the power button. It remains lifeless. I have found that if I unplug the printer (with internal power supply) from the wall outlet, and leave it unplugged for more than 60 seconds, when I plug it back into the wall outlet, it cycles back on and will print anything that may be in the que.  This problem only started after I replaced the Black Toner cartridge (for the first time!) The print quality and everything else about the printer is exceptionally good. Just this one recent problem.  I ran diagnostics and it checked firmware: said it was up-to-date.   Any helpful ideas? Thanks in advance.

[Rainbow23]

Hi @Sailorscan,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that you are facing printing issues with your HP All-in-One Printer.

Please follow the steps listed below to uninstall and reinstall the drivers.

Step 1: Please follow the steps to uninstall the drivers from this link https://support.hp.com/us-en/document/ish_1980013-1980057-16 

Step 2: Steps to remove printer driver files from Print Server Properties.
1. Open Settings.
2. Click on Devices.
3. Click on Printers & scanners.
4. Select the printer and click the Remove device button.
5. Click the Yes button to confirm.
Once you've completed the steps, the printer will be removed from your device.

Step 3: Download and install the drivers from this link

Let me know if this helps.
Take care and have a great day ahead.

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