Press and release the flashing "information" button on your printer. After releasing, please wait.

[JTMMO]

Hi, my printer (ENVY 6400) disconected from the wi-fi  and would not reconnect. I tried all solutions i couild find online, but nothing worked. I eventually removed the printer via control panel uninstalled the HP Smart App and then re-installed. When I try to re-add the printer to the HP Smart App I get to the stage where the message 

 Press and release the flashing "information" button on your printer. After releasing, please wait.

I press and release the information button, but nothing happens it eventually times out and starts the process again.

Has anyone got any advice for this situation, I feel like i've been going around in circles hour a couple of hours now.

[Irfan_06]

Hi @JTMMO,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support