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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
So I'm setting up dad's printer. Now I'm stuck.
I' has had it for around a year, but couldn't figure out how to connect to wifi. I've cleaned the inside with a microfiber cloth, the ink cartridges came out of the box. I'm really not sure what I'm doing wrong. The printer hasn't been used so it can't be stuck.
ing lights
HP Recommended
Hi @Crisco3
Looks like the printer has a paper jam inside and you need to clean.
Please follow steps from the next video:
>> https://www.youtube.com/watch?v=wGwxyPuPcrM&ab_channel=HPSupport
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
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