Print Avery Labels off alignment. Prints too far up and inconsistently

[Olivieri]

i am printing quite a bit of labels for my work but lately, in the last few months, the labels are off alignment and wasting a lot of labels. thank you for your help.

[KrazyToad]

Hi @Olivieri

Welcome to HP Forums. This is a great place to get support, find answers and tip

I understand that the Avery labels are off alignment when printing from your HP ENVY 4500 

I'd like to help.

I suggest you remove all the Labels and do a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Then put back the papers and adjust the labels with the Paper Guides to ensure they are held in place properly.

You can also try the following steps.

- Please open devices and printers by searching it on the control panel. 

- Right-click on the printer. 

- Select printer preferences. 

- Select Paper/Quality.

- Click on Media and change it to labels. 

If the issue persists, try updating the Firmware from Here

Let me know how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[Olivieri]

Dear KrazyToad

thank you for your reply. i tried all the different steps but still the same problem! any more advice please?

thank you

lino

[Flower_Bud]

Hi @Olivieri,

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

How is it printing on regular paper? 

What is the paper size? 

Please perform these steps from the link: Click Here

Step 5: Check the print settings

Step 11: Align the printer

Refer to Specification and check if the paper is supported by your printer.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[Olivieri]

Dear Flower_Bud

thank you for your reply and info. i tried everything, by now i am an expert!

i am using A4 pages and i print all my invoices, pictures and other tuff with no problem.

the only problem is the labels, different size, same problem.

see pictures attached.

i think that i am going to buy a new printer as i am wasting my time to figure out the problem

i am sorry that i will not buy an HP as i am afraid it will have the same problem!

All the Best

lino

65 labels per sheet270 labels per sheet

[Jeet_singh]

Hi @Olivieri,

It looks like you were interacting with @KrazyToad, & @Flower_Bud, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I understand you are having issues printing Avery labels, going through your post, I see that you are using 17.8 x 10.0 mm x 270, I did go through the Paper handling specifications and found that this is not listed in the supported paper. 

This could be one of the reason why you are not able to print properly. However, you can try to create a custom size paper and then try to print from.

To know more about custom size, please follow this link: Click here

I hope this helps. Let me know how it goes for further assistance

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Olivieri]

Dear Jeet_Singh

thank you for the info and not very useful, sorry.

while the labels that i am using are all different sizes, they are on a A4 paper size.( 21*29.7cm)

i have become an expert on the printer by now but alway the same result!

i just got a new printer and i will give ago, it is not an HP, unfortunately.

have a good day and nice to try.

lino

[Jeet_singh]

Hi @Olivieri,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,

[Kiter_Dancer]

I am having the exact same problem. 

Restarted the printer, Aligned the printer, cross checked paper sizes - nothing seems to work. 

Not only are my labels misaligned, but they are also printed with the wrong quality print AND  the printer stops half way through the paper (or one third of the way) and stops pringiting all together, feeding me a partially filled sheet. 

I have been trying to just print a draft label page on regular paper, but the printer still prints in high quality even though I selected Draft print in the settings. 

Very frustrating experience and completely unreliable. 

Any other suggestions not mentioned already would be helpful. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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