Print Booklet

[Sharon5108]

I'm trying to print a booklet from MS Word to my HP OfficeJet Pro 8720, and it just shoots out a blank page. I have just installed a new black cartridge and had it successfully print out a test page. Can someone help me  please?

[Flower_Bud]

@Sharon5108

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer is not printing booklet, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

What is the operating system on the PC?

Are you able to print other documents? 

Are you able to make a photocopy?

Once I have the information, I'll help you further 🙂

Keep me posted,

Cheers 🙂

[Sharon5108]

Hi Flower-bud, thanks for your quick response. I'm using Windows 8. Can print other documents. Can do photocopies.

Since yesterday, I realised one error I was making: I used MSWord to format my document as a booklet, and then asked the printer to do the same thing. No wonder it just spat out a blank page....I had confused it!!!

So, I changed MS Word document to be a normal document, and then just used the printer settings to try and print in booklet format using duplex printing. I have had partial success. I can now get 2 document pages to print side-by side using the duplex option. BUT, page 2 does not print on the back of page 1, etc.

Can you help me please?

[Flower_Bud]

@Sharon5108

Thank you for responding,

It's great to have you back 😉

You could follow steps from this video: https://www.youtube.com/watch?v=ocMb1RaOwdo.

NOTE: Although the document shows the content for LaserJet Printer, you could still perform it for your printer. 

Keep me posted,

Cheers 🙂

[Sharon5108]

Thank you for your help. I followed the instructions on the site, and it did print out a booklet, but the pages were in the wrong order.

[Riddle_Decipher · Accepted solution]

@Sharon5108

It looks like you were interacting with @Flower_Bud, but its out for the day absorbing sunlight 😉

That said, I'm the Riddle_Decipher & I'm at your service & I'll be glad to help you out!

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Perhaps, you could try the below step by step instructions:

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

   Figure : Print dialog box (GENERIC PRINTERS USED AS EXAMPLE)

   

3. Click the Finishing tab.

   Figure : Finishing tab

   

4. Select the Print on both sides check box.

   Figure : Finishing tab

   

5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.

   Click the OK button to close the Document Properties dialog box.

   Figure : Finishing tab

   

6. In the Print dialog box, click the OK button to print the job.

   Figure : Print dialog box

   

If the issue persists, please Contact HP to have a tech, take a remote session to help you with the steps.

HP Support can be reached by clicking on the following link:  

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[Sharon5108]

Hi RD, I did a bit of research on the net, and so tried saving my MSWord file in .pdf format, and then printing from that. It worked like a charm. So very happy after all my frustrating attempts!

Thanks so much for your help.

Cheers

Sharon

PS What does RD do to chill? Sudoku?

[Riddle_Decipher]

@Sharon5108

Thank you for the update,

I appreciate your time, efforts & Quip!

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

P.S: (Yes, Sudoku it is...you mind reader, I've got goosebumps!! ) 😉 Take Care 😄

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

You have a fabulous week ahead. 🙂

[Jenny40]

OS is Windows 10. Printer doesn't copy or scan. Apart from my booklet, no printing problems

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you