Print Carriage Cannot Move

[Wutthaduk]

Printer was working fine until I changed the ink yesterday. Now I keep getting an error message, "The print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select 'OK'." There is nothing blocking it. I unplugged the printer overnight and was able to make a copy this morning without issue. I was also able to print off a few documents this morning without issue. Then I couldn't print anymore and keep getting the error message again. I homeschool and need to print off schoolwork and cannot now. It's super frustrating.

[Nal_NR]

Hi @Wutthaduk,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the carriage jam.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If you have performed all the steps from this document and still having issues, then this could be a hardware issue. 

I recommend you contact phone support. 

Hope this helps! Keep me posted for further assistance

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