Print Failure after loading instant ink

[B3CkY2]

Hi, i have just put in my instant ink cartridges and it came up saying you have enrolled to instant ink then proceeded to a print failure message code - 0xc8ef0001 there is a problem with the printer or ink system. I have turned the printer off and back on, done the troubleshoot but nothing is working. Problem only developed after inserting instant ink. 

Update- i put my old cartridge back in and it worked so its definitely the instant ink. Can anyone help resolve this?

[A_Gayathri]

Hi @B3CkY2,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing a compatibility issue with your Instant Ink cartridges. Here are a few steps you can try to resolve the problem:

Ensure Proper Installation:

• Make sure that the Instant Ink cartridges are properly installed in the printer. Check that they are securely snapped into place.

Update Firmware:

• Check if there is a firmware update available for your HP ENVY 5532 printer. Sometimes, firmware updates include improvements for compatibility with newer cartridges.

Clean Contacts:

• Turn off the printer and unplug it.
• Remove the Instant Ink cartridges.
• Clean the electrical contacts on both the cartridges and the printer using a lint-free cloth.
• Reinstall the Instant Ink cartridges.

Restart Printer:

• Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Turn the printer back on and check if the issue persists.

Check Instant Ink Account:

• Ensure that your Instant Ink account is active and properly set up. Sometimes, issues with account status can affect cartridge recognition.

I hope this helps. 

Take care and have a good day.-

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