Print Failure

[ERPJR]

Printer failure message on HP Printer 8028e  I tried to follow the HP instructions and reset but continuer to get printer failure message

[Max3Aj]

@ERPJR, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear you're encountering a "Printer Failure" message on your HP OfficeJet Pro 8028e. Let's work together to get this resolved. Please follow the steps below:

Power Reset the Printer

Sometimes a simple reset can clear internal errors:

• With the printer turned on, unplug the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on.

Check for Ink System Errors

If the error persists, it may be related to the ink system:

• Open the ink cartridge access door.
• Remove and reinsert all cartridges to ensure they are seated properly.
• Close the door and check if the error clears.

Update Printer Firmware

Outdated firmware can cause system errors:

• Visit the HP Support page.
• Download and install the latest firmware for your printer model.

Use HP Smart Diagnose & Fix (Windows/macOS)

HP Smart includes a tool to automatically detect and fix issues:

• Download or open the HP Smart app.
• Go to "Printer Settings" > "Advanced Settings" > "Diagnose & Fix".

Factory Reset (if needed)

If none of the above steps work, a factory reset may help:

• On the printer control panel, tap the gear icon (Settings).
• Navigate to Printer Maintenance > Restore > Restore Factory Defaults.
• Confirm the reset. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support