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HP Recommended
HP Envy 5642
Microsoft Windows XP

My printer has issued this annoying error notice once more. It did this about 4 days ago. I posted an assistance needed here in the forum. I was answered, and advised to re-install the printer software. I did that - and it worked! I was thrilled.

 

So I began printing the necessary documents I'd had to postpone. Surprise!!! It repeated the error notice after printing only about 20 pages.

 

Undaunted, I simply uninstalled and reinstalled once more, believing it would - once again - solve the problem. But it didn't!!!

 

Now what can I do?

 

HELP!!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It is possible that the Print Spooler is not functioning properly, maybe corrupt.

Try using the Microsoft Fixit program.

Support for Windows XP ended on April 8, 2014 by Microsoft.

 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

2 REPLIES 2
HP Recommended

It is possible that the Print Spooler is not functioning properly, maybe corrupt.

Try using the Microsoft Fixit program.

Support for Windows XP ended on April 8, 2014 by Microsoft.

 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

I downloaded Fixit, but it didn't run for me, wanting a link or something. I decided to do a little something different. When you used the word "corrupt" I was intrigued. I reinstalled the printer driver. Then tried to print again, and of course, it asked if I wished to Align the printhead. Usually, I've been clicking "do not align", because I was in a hurry. But, just in case, I allowed the printer to align. And once the alignment test sheet printed, it IMMEDIATELY began to print! I'm not 100% certain that it was the printer driver, or the alignment - but the printer is now working properly! I'm thrilled, and you're my newest hero!

 

Thank You, Thank You, THANK YOU!!!

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