Print Head Replacement

[TLan]

I need to replace a printhead in this unit.  I purchased a new one, and cannot get it to be recognized by the Officejet.  Do I need to have a set of Setup Cartridges for this to work?  Or can I initialize the new printhead without them?

HP Officejet Pro 8600 Premium.  Model is CN577A.  Serial number is [edited]

[Kumar0307]

@TLan, Welcome to the HP Support Community!

• Do you get any errors while using the replacement printhead?
• The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
• You will need setup ink cartridges with the replacement printhead.
• If the printhead is from HP, you will receive the setup ink cartridges with it as a bundle.

To know how to replace the printhead on a HP Officejet Pro 8600 e-All-in-One Printer Series, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TLan]

No joy.  The display panel locks me out, and I keep getting the same error message of "Ink System Failure".  I've tried the new print head as well as the Setup Print Carts.   If I could get past the input panel to get to the setup menu, I could possibly try a few more things, but all I ever get after multiple tries is that **bleep** video of how to replace the printhead and the carts.

Is there any way to get past this problem?  According to other threads on this topic, there is no solution.

If not, I think I'll buy an Epson next time.

[Kumar0307]

@TLan

That's unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.