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‎12-02-2022 04:46 AM

HP Recommended
Product: HP Laser MFP 137fnw

Hello,

I sent a print command to the fax printer from my PC by mistake. Immediately the printer restarts continuously.

After the "System Initialize" message, the "Memory_Initiate FaxDial 1196 JMT" message appears and the printer restarts in an endless loop.

 

Can you tell me how to reset the memory or the printer?

 

Please help me, I don't know what to do anymore.
Thank you

Category:
5 REPLIES 5

‎12-02-2022 08:08 AM

HP Recommended

disconnect the printer from your computer and try restarting. If it starts fine, then. It sounds like the job is stuck in the print queue. Follow instructions here to clear the queue: https://answers.microsoft.com/en-us/windows/forum/all/how-to-clear-printer-queue-in-windows-10/7e5ac...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-02-2022 08:46 AM

HP Recommended

the problem is not the windows print queue...the printer is not connected to the pc and wifi...the problem is that it is trying to send a fax that is in memory...how can i proceed with a factory reset ?

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‎12-02-2022 09:23 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Factory-resetting-Laser-MFP-135w/td-p/7...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-02-2022 09:30 AM

HP Recommended

I can't access the menu because the printer restarts quickly...I need the sequence to clear the nvram or perform the factory reset...I was able to update the firmware to the latest version but the problem persists.

I also thought that a solution could be to run a fix using the usblist2 windows tool but I don't know where to download the custom file to reset if it exists

Was this reply helpful? Yes No

‎12-05-2022 03:41 AM

HP Recommended

I can't access the menu because the printer restarts quickly...I need the sequence to clear the nvram or perform the factory reset...I was able to update the firmware to the latest version but the problem persists.

I also thought that a solution could be to run a fix using the usblist2 windows tool but I don't know where to download the custom file to reset if it exists

Was this reply helpful? Yes No
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