Print Jobs Canceled Automatically

[LNTS]

Why my HP Smart Tank 500 'cancels print jobs' automatically? It does not even start to print.

[Dragon-Fur]

@LNTS 

Welcome to the HP Community --

I would guess the printer is not actively involved in cancelling the print job(s).

What?  Printer is generally not aware of what it is printing -- it does have to have possession of the print job data before the printer can do anything with that data, including printing, mangling, or rejecting the job.

If you think the printer is involved in the problem, you could try the Printer Reset --

Essentially,

While the printer is still switched ON,

Unplug the printer for about a minute (a bit longer if you can stand it)

Plug the printer into a regular wall socket

If the printer does not boot, press the start button

Wait interminably for the printer to completely boot and go through all it's self checks.

Try your job(s) again...

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@LNTS wrote:

Why my HP Smart Tank 500 'cancels print jobs' automatically? It does not even start to print.

---

I might not understand the quotes in context of the description.

Windows

"Cancels" immediately might mean there are folder permission problems in the Temp folder where the print job is first placed - and before the print data is sent over to the printer.

Not precisely related, but can perhaps look the same from the outside looking in -- Print Services might be stuck or hung.  Also related to Print Services are the print service folders.

What you can do is generally less complicated than trying to explain where the source of the problem is located....

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Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

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Windows - Print Job Stuck in Queue

Cancel Print / Resume Print / Print Service Reset / Rebuild Queue / Temp Folder

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Cancel Print Job

On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer.

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

NOTE: Where supported at all, it is normal for the “X” to display on the printer control panel only briefly.

What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer

HP Document

HP Printers - Print jobs stuck in print queue

Windows

Additional Information / Manual Service Reset

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Find the Print Job(s)

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Scroll down > Select More devices and printer settings

Continue in Control Panel > Devices and Printers

Next,

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Note:  Exact wording varies

More Options…

> > > Windows 10 < < <

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

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Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services being stuck or otherwise “broken”.

If the job is accepted and quickly disappears, it is perhaps due to incorrect Temp folder permissions.

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

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Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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